Privacy policy

Latest update: March 2024

The Global Sales Hub (GSH) and its associated firms are dedicated to safeguarding the personal information of their users. Kindly review this Privacy Policy (referred to as the “Policy”) thoroughly to comprehend how Global Sales Hub (referred to as “GSH” or “we”) handles personal information. This Policy outlines the procedures that GSH follows when handling personal information of its users and other visitors who browse the Site (“users”) in relation to the Site and other services offered by GSH. It also covers the privacy practices that are applicable to affiliates, influencers, and other collaborators.

By using www.theglobalsaleshub.com or any affiliated websites, applications, services, or goods operated by GSH, you acknowledge that you have read and comprehended this Policy. This also applies to registering for a GSH account or participating in our affiliate, influencer, or similar program. This Policy is subject to periodic changes. Any modifications made to this Policy will be published on this Site. Additionally, we will comply with applicable law by taking necessary measures, such as notifying you about significant alterations. The indicated “Last Updated” date marks the effective date of any changes made to this Policy. We advise you to regularly review the Policy for any revisions or modifications.

1. Data Collection

Data provided by the user. When you register to the Site, use it, complete forms, participate in skills tests or surveys, sign up for events or newsletters, use the Site as collaborator, and/or register to our affiliate or influencer or similar program, we ask you to provide or otherwise collect personal information provided by you, including a valid email address, login details, name and username, profile details (including picture, education, profession and expertise), physical address or billing information, telephone number or other contact details, date of birth, transactional information, payment information (for example, your payment method and credit card number), taxpayer information and forms, details about other social networks linked accounts, details about your listed projects, orders, purchases and transactions rating and reviews, information included in user generated content and files uploaded by you to the Site, and additional authentication information (such as copies of your government issued ID, passport, or driving license, as detailed in our Help Center at “Verifying Your Identity”). Business sellers on GSH are required to furnish further information for the purpose of verifying their business (for more details, refer to “Account Verification”). We gather and analyze data regarding your interactions with GSH, including your messages, posts on our blogs or forums, and your interactions with other GSH users.

Automatically Collected Information. We gather data when you interact with the Site, such as when you access, browse, view, or use it. This includes information about your transactions and conversations with other users, your searches, the pages you viewed, browsed, and scrolled through, as well as your clicks and other actions on the Site. We collect, utilise, and handle information related to your usage, which includes geo-location data, IP address, device and connection details, operating system, session duration, language, currency and keyboard settings, browser information, web-log information, and the URLs of web pages you have viewed or interacted with before or after using the Site. We furthermore gather and analyse data pertaining to the utilisation of cookies and comparable technologies, as outlined in the following section.

Furthermore, to enhance your online experience at GSH, we have introduced impression reporting. As you view our advertisements, we collect the user’s Global Unique Identifier, HTTP request data such as the user agent, IP address, host, URL, country/continent of origin, browser information, and device/operating system/operating system version.

Data Obtained from Third Parties. We obtain information from external vendors and/or sources that are commercially and/or publicly accessible, such as:

We receive data from third-party vendors to enhance the information we gather about you, in compliance with relevant regulations. As an illustration, we receive notifications about fraudulent activities and security concerns from service providers to enhance our efforts in preventing fraud and assessing risks. In addition, we obtain data about you, including details about your organisation and job position, from enrichment service providers to improve and customise your experience. We also receive information from advertising and marketing partners to effectively manage and evaluate our campaigns.

When you link, connect, or login to your account using a third-party service (such as Google, Facebook, or LinkedIn), we obtain specific information, including your registration and profile details, from that service. This data comprises your email address, name, and profile picture, among other details. However, the specific information collected may differ depending on the service and is subject to your privacy settings.

In the event that a third party files a report or complaint regarding your actions or behavior on GSH, we may get information pertaining to the particular report or complaint, and proceed to evaluate and resolve it.

By opting to invite contacts from your Google Workspace directory, we will be granted the capability to access contact details, in accordance with your Google Workspace authorization. The purpose of collecting this data is to enable you to send invitations to your contacts for your GSH account. We will also utilise aggregated anonymized data for our internal objectives.

If you incorporate data from third parties into your account or connect your account with third party systems, tools, or products, we will obtain certain information about you based on the rights you have granted to those third parties.

If you are invited to GSH by another user, we will receive limited information about you, such as your email address or other contact information. We will use this information for the same purpose it was provided and in accordance with our policy.

We amalgamate your personal information with data collected automatically or acquired from other firms, and employ it for the specific reasons outlined in this Policy.

2. The legal foundation for our utilisation of your personal information

All processing of your personal information shall be justified by a “lawful ground” for processing, as required by applicable laws. In most instances, processing will be justified based on the legal foundation that:

You have granted us permission to utilise your personal information for a specified objective.

We require your personal information in order to fulfil a contract or initiate the process of entering into a contract with you (for example, to supply you with services that you have purchased).

The processing is required to adhere to a pertinent legal or regulatory obligation that we are bound by, such as fraud prevention.

The processing is essential to uphold our lawful interests as a company, such as enhancing our services to you. However, this is subject to your prevailing interests and fundamental rights, and it must always be carried out in a manner that is reasonable and proportionate.

3. What is the purpose of utilising the collected information?

Your personal information will be utilised for the following objectives:

In order to ensure high-quality service and security, we utilise the Site to fulfil our commitments to you and to enhance, refine, and customise our services. As an illustration, we utilise personal information for the purpose of confirming your identification. This information is utilised for several purposes, including the creation and configuration of your account, password verification or re-issuance, activity logging, facilitating communication with other members, delivering customer assistance, and occasional contact with you. The data provided assists us in enhancing and refining our services, evaluating and examining our performance, as well as understanding your preferences and performance. It also enables us to tailor and personalise our service to better your overall experience, such as by offering project recommendations and sorting search results accordingly.

In order to guarantee the integrity of the marketplace, prevent fraudulent activities, and provide a safe and secure environment for both the marketplace and its services. Personal information is utilised for various purposes such as monitoring, tracking, and preventing illegal, fraudulent, and inappropriate activities. It is also used to ensure the integrity of content, conduct security investigations and risk assessments, verify or authenticate information provided by users, investigate reports and complaints, enforce our Terms of Service, and comply with relevant laws. In order to achieve our goals, we analyse behaviour patterns. In rare instances, if we identify any action that we believe may constitute a threat to the GSH marketplace, other users, our community, or third parties, automated procedures may restrict or limit your access to Fiverr. If you wish to contest any such determination, kindly reach out to us at privacy@theglobalsaleshub.com.

In order to reach you, as specifically requested by you or as explicitly authorized by you or allowed under this Policy.

To enhance the visibility and publicise the Site, our services, and the GSH marketplace. Specifically, the information we gather from you is utilised for the explicit goal of transmitting targeted promotional communications (as elaborated upon later), presenting you with relevant information, coordinating and facilitating referral programmes, contests, or other promotional initiatives or events.

In order to uphold proper company records, adhere to authorised requests made by public authorities, and comply with relevant laws and regulations.

Prior to utilising any information for purposes other than those outlined in this Policy, we shall obtain your explicit approval.

Direct marketing:

We utilise your personal data to transmit targeted marketing communications regarding our products, services, or promotions from GSH that may be of relevance to you or our affiliated services. Communication can occur through various channels, such as email, postal mail, SMS, telephone, or targeted web marketing.

The processing of your personal information for marketing purposes is justified by our legitimate interest, your consent, or other legal grounds allowed by applicable laws. You possess the entitlement to prohibit any type of direct marketing at any given moment. This can be accomplished by either utilising the opt-out link provided in each correspondence or by sending an email to optout@theglobalsaleshub.com.

We implement measures to restrict direct marketing to a reasonable and proportionate extent, and to deliver communications that we deem to be of interest or relevance to you, depending on the information we possess about you.

This website is additionally safeguarded by reCAPTCHA.The data acquired by reCAPTCHA is subject to the Google Privacy Policy and Terms of Service. Google reCAPTCHA is necessary to deter fraudulent activities and prevent the misuse of the Site through automated processes. For further information, please refer to Google’s privacy policy.

4. What is the duration for which we retain personal information?

Our policy is to retain personal information for the minimum amount of time necessary to fulfil the original purpose for which it was obtained. Nevertheless, under certain conditions, we will maintain your personal information for extended durations. We shall store personal information for the following objectives:

We will retain your information for as long as it is required and pertinent to our operations. This will ensure that we have an accurate record of your interactions with us, which may be important in the event of any complaints or disputes.

Regarding personal information from closed accounts, we will handle it in accordance with relevant laws. This includes preventing fraud, collecting outstanding payments, resolving disputes, troubleshooting problems, assisting with investigations, enforcing our Site rules, and taking other steps as allowed by law.

in order to adhere to legal or other responsibilities that GSH is required to follow;

If required, we must get it in order to safeguard evidence within the time limits set by the law.

5. Juveniles

This website is accessible to individuals who are at least 18 years old or older and have reached the legal age required to enter into a legally binding agreement. Individuals who are under the age of 18 and at least 13 years old can only access the Site if they have an account that is owned by a parent or legal guardian, and if they have obtained the necessary consent. Individuals who are under the age of 13 are prohibited from using the Site or the GSH services. We refrain from intentionally gathering personal data from anyone under the age of 13. It is imperative for parents and guardians to constantly oversee their children’s activities. In the event that we discover that we have obtained or been given personal information from an individual under the age of 13, we shall promptly remove this personal information from our records. If you suspect that we possess any data regarding a kid under the age of 13, kindly reach out to us at privacy@theglobalsaleshub.com.

6. Disclosure of Personal Information to Third Parties

We disclose your personal information to third parties as outlined in the following manner:

Amongst other users and visitors to the Site. Upon registration, your username, nationality, and other relevant details about your behaviour are publicly disclosed and can be viewed by all users of the Site. The information encompasses the images you post, your public portfolio, Projects information, ratings and reviews, and any further information you may decide to include in your profile. Additionally, we provide you with the chance to engage and share content openly via forums, blogs, and other such platforms. Kindly note that specific details, such as your username, profile, and any content you contribute, will be visible to the public when you utilise these tools. If you are approved as a business seller (trader) on GSH, some EU buyers may have access to certain information that is mandated by relevant laws. This information includes your name, address, email, phone number, business registration number, and your confirmation of compliance with GSH’s policies and EU regulations. When you message or communicate with other people, your information will be shared with them as well. By publishing your information and/or sharing your data with other GSH users, you assume full responsibility for any potential risks involved. If you decide to disclose personal information to other users, including Companies that offer you a service through GSH, this personal information will be shared with other users as independent controllers. Although our Terms of Service mandate that Companies maintain the confidentiality of shared information, GSH cannot guarantee that all users will adhere to this requirement. It is your obligation to verify that other users will comply with your standards.

With the users you engage with. We disclose personal information to promote user interactions. As an illustration, if you are a Company, we may disclose specific details about you (such as the fact that it is your initial purchase on GSH) to the Sales person in order to ensure that the services provided by the Company align with your requirements. This sharing of information is restricted in its extent and is intended to enhance the services offered by the Company and improve your user experience.

Engaging with Service Providers. We disclose personal information to service parties who assist us in administering the Site, managing user accounts, and offering additional services and solutions. These services encompass a range of functions, such as hosting, billing and payment processing, fraud detection and prevention, customer relationship management, forum hosting, community management, data and cybersecurity, web analytics, translation, IT software-as-a-service, session recording, communication, mailing, data optimisation and marketing, data enrichment, legal and financial advisory, and technical consulting. In compliance with relevant legal obligations, we implement suitable technical and organisational steps to ensure that third parties effectively protect personal information and handle it solely in accordance with our instructions.

When you file a report or complaint regarding a user. Personal information may be disclosed when you submit reports or complaints against other users, in order to enable them to safeguard their rights or as mandated by relevant legislation.

Due to legal obligations. We disclose personal information to law enforcement agencies, public authorities, or other parties when we receive a subpoena or court order, or when required by law or regulatory authorities. We may also share personal information with law enforcement authorities to investigate fraud, violations of law, breaches of security, or breaches of our policy. Additionally, we may disclose personal information to respond to claims against us and to protect the rights, property, or personal safety of GSH, our customers, or the public.

Used to facilitate financial transactions and identify instances of fraudulent activity. We disclose personal information to payment processors, fraud detection agencies, and similar third parties in order to facilitate payments made through the Site, ensure the security of the Site, and protect it against fraud, unauthorised transactions (such as money laundering), claims, or other liabilities.

Through collaboration with social media partners. Our website incorporates certain social media functionalities, such as single sign-on capabilities. We share a restricted amount of personal information with social media platforms and marketing partners, such Facebook and Google, to advertise our services or the GSH marketplace. These features and third-party services gather certain information about you and may use a cookie to facilitate their functionality. The features of these third parties are regulated by their own policies.

Through our associated companies. We disclose personal information to GSH’s corporate affiliates for business and operational reasons, such as running our and our affiliates’ businesses, offering additional services to you, preventing fraud, ensuring the safety and security of our services, promoting our and our affiliates’ services, and other purposes mentioned in this document.

Within the framework of a business deal. Personal information will be revealed whenever there is a company transition, such as a merger, sale, transfer of assets, acquisition, bankruptcy, or similar event involving GSH. If we sell any business or assets, we will reveal your data to the potential buyer. In the event that a third party acquires us or a significant portion of our assets, the information we have on our users will be included as part of the transferred assets.

7. Location of Personal Information Processing

Certain personal information you supply to us will be held or processed by third-party suppliers and data processors on our behalf. These suppliers and processors may be situated in other jurisdictions, such as the United States and Israel, which may have different legislation compared to the area where you reside. Personal information is transferred from the European Economic Area (EEA) to countries outside the EEA, like the United States, that do not meet the European data protection standards. In relation to transferring data to recipients outside of the European Economic Area (EEA), we ensure the adoption of suitable measures to protect the data. This includes implementing European Union (EU) standard contractual provisions, as well as equivalent safeguards for data transfers. We shall implement all necessary measures to ensure that your personal information is handled securely and in compliance with this Policy.

8. Cookies

We employ cookies and comparable technologies (such as web beacons, pixels, tags, and scripts) to enhance and customise your experience, deliver our services, assess website performance, and for marketing objectives. This Policy applies when the processing of your personal information is involved in the usage of cookies on our Site. The cookies utilised by us and our partners on the Site and our service can be categorised as “essential cookies”, “analytics cookies”, and “marketing cookies”.

To gain further knowledge regarding the utilisation of cookies by us and our third-party service providers, as well as your ability to manage these cookies, please refer to our Cookie Policy.

9. Do Not Track

Do Not Track (DNT) is a privacy setting available in some web browsers that enables users to choose not to be tracked by websites and online services. We do not comply with browser requests to disable online tracking (referred to as “Do Not Track”). However, our Cookie Policy provides instructions on how you can choose not to receive cookies.

10. Hyperlinks to other websites

Kindly be aware that the Site includes hyperlinks to external websites. If you choose to visit a third-party site via the Site, any information you supply to that site and any subsequent use of your information by the third party are outside the control of GSH and are not governed by this Policy. It is advisable to refer to the privacy policies of any website you visit. This Policy is exclusively applicable to the personal information that is gathered through our Site. If you publish content, including personal information, on a social network and tag the Site, your submission will be governed by the terms of use and privacy policy of that social network, even if you post on an official GSH page on the social network. We lack authority over these terms of use and privacy policies and have not assessed their sufficiency. It is advisable for you to examine these beforehand prior to provide any personal data.

11. Protection

We employ technological and organisational means to uphold the security of the Site, our services, and personal information. These measures aim to prevent unauthorised access, loss, misuse, alteration, destruction, or damage to the aforementioned entities. We achieve this through the utilisation of industry standard technologies and internal procedures. One of our frequent tasks is to maintain a PCI DSS (Payment Card Industry Data Security Standards) certification, as necessary for credit card payments. Furthermore, we have a contractual obligation to ensure that any third party handling your personal information guarantees the security and integrity of your data in a secure manner. Nevertheless, the transfer of data over the internet is not entirely secure. While we will make every effort to safeguard your personal information, we cannot provide a guarantee of the security of your data when transferred to the Site. Upon receiving your data, we will implement rigorous protocols and employ advanced security measures to mitigate the risk of unauthorised access.

Registered users of the Site are obligated to maintain the confidentiality of their password and refrain from sharing it with any third party.

Additional details regarding our data security practices can be provided upon request.

12. Special provisions for users from the European Union (EU), European Economic Area (EEA), and United Kingdom (UK)

This section of the Policy is applicable to individuals who are located in the European Union (EU), the European Economic Area (EEA), or the United Kingdom (UK).

The entity responsible for processing personal data, as defined by the EU and UK General Data Protection Regulation (“GDPR”), is GSH, represented by Humanoria Progressive Group SRL, located at Biserica sfanta Troita 25-27 St., Saftica, Ilfov, Romania.

According to the relevant European Union (EU) rule, you possess the following entitlements regarding your personal data:

To acquire details regarding the processing of your personal information and to receive a copy of such information.

To correct any erroneous personal data;

To delete your personal information, you may do so in specific situations: (a) when you believe that we no longer need to keep your personal information; (b) if we are processing your personal information based on legitimate interests and you object to this processing, but we cannot provide a compelling reason to continue processing it; (c) if you have given us your personal information with your consent and you want to withdraw that consent, and there are no other legal grounds for us to process your personal information; and (d) if you believe that we are unlawfully processing the personal information we have about you.

You can limit the handling of your personal information in the following situations: (a) when the accuracy of the information is being disputed, (b) when the processing is illegal but you disagree with deleting the information, (c) when we no longer need the information for its original purpose but it is necessary for legal proceedings, or (d) when you have objected to us processing your personal information due to our legitimate interests and we are reviewing your objection.

To express opposition to decisions that are made only by computerised processing or profiling;

If you have given us your personal information with your consent, you have the right to request a copy of this data in a format that can be easily read by a machine. You also have the right to ask us to transfer this data to another organisation that controls data.

To acquire a duplicate or get entry to the measures in place for the transfer of your personal information outside of the European Economic Area (EEA).

In specific situations, you have the right to object to the processing of your personal data by us, based on reasons related to your specific circumstances. In such cases, we may be obligated to cease processing your personal data. Additionally, if your personal information is being used for direct marketing, you have the right to oppose the processing of your personal data for such marketing purposes, including any profiling that is connected to this direct marketing. As a result, we shall cease processing your personal data for these specific reasons.

To exercise your rights, please contact us using the information provided in the “Contact Us” section.

Furthermore, you possess the entitlement to file a grievance with a regulatory body overseeing data protection. It is important to understand that the rights of access and erasure are not absolute and might be limited by the interests of other individuals as defined by local legislation.

Prior to delivering the requested data, we will want further information from you to verify your identity and ensure security. We retain the authority to impose a charge in accordance with legal provisions. We will refuse to handle requests that endanger the confidentiality of others, are highly unfeasible, or would compel us to engage in any action that is prohibited by relevant laws. In accordance with relevant legislation, we shall retain specific personal data for a limited duration to fulfil record-keeping, accounting, and fraud prevention obligations.

13. Special provisions for residents of the United States

This section of the Policy is applicable to you if you are a resident of the United States, with consideration to your place of residence and specific exemptions.

Over the past year, we have gathered the subsequent classifications of personal data from users:

The information that you voluntarily upload or provide to GSH may include: (i) Identifiers and personal information, such as name, addresses, online identifiers, email addresses, passport number or driving licence number, social security number; (ii) characteristics related to protected classifications, such as gender; facial image; audio, electronic or similar information; (iii) professional or employment-related information; (iv) education information; (v) commercial information; (vi) Audio or

The information we collect when you use GSH includes identifiers and personal information, such as online identifiers, internet protocol (IP) addresses, access device and connection information (such as browser type, version, and time zone setting), and browser plug-in types and versions. It also includes commercial information, such as products or services purchased, obtained, or considered, as well as other purchasing or consuming histories or tendencies. Additionally, we collect internet or other electronic network activity information, such as log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages, specific content on web-pages, and activity measures. Lastly, we collect location information.

The information we collect or receive from third parties, such as service providers, advertisers, and third-party accounts you link with GSH, includes: (i) Identifiers and personal information, such as name, online identifiers, email addresses, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) Professional or employment-related information; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Commercial information; and (v) Location information.

Conclusions derived from any of the aforementioned information to construct a profile about you.

The personal information we gather or receive is utilised for the business purposes outlined in the section labelled “How Do We Use the Information Collected?”Period.

The aforementioned categories of personal information may be shared with third parties for business purposes, as outlined in the section headed “Sharing Personal Information with Third Parties” in the Privacy Policy. Within the past twelve (12) months, we have revealed all the specified categories of personal information for the purpose of conducting business.

You have the right to the following entitlements, with some conditions, about personal information pertaining to you:

You are entitled to ask for access to the personal information we have gathered about you in the last 12 months. This includes: (i) the types of personal information we collect about you; (ii) the sources from which we collect this personal information; (iii) the reason why we collect your personal information for business or commercial purposes; (iv) the categories of third parties with whom we have shared your personal information; (v) the specific personal information we have collected about you.

Under specific circumstances and exclusions, you possess the entitlement to demand the deletion of personal information that we have obtained from you.

You are entitled to rectify the personal information that you have submitted to us.

You possess the entitlement to choose not to engage in the sale of your personal information.

You own the entitlement to choose not to participate in targeted advertising.

Furthermore, you possess the entitlement to be free from discrimination when you exercise your rights.

You also have the right to submit your request through a duly authorised representative. If you choose to have someone else submit a request to access or delete your personal information on your behalf, the person or business entity must meet the following requirements: (1) they must be registered with the relevant Secretary of State to conduct business in the relevant state; (2) they must provide evidence of this registration; and (3) they must provide documentation or other evidence showing that they have been authorised to act on your behalf. Additionally, we may request that you authenticate your identity directly with us and explicitly acknowledge that you have granted the authorised agent access to submit the request.

To initiate such requests, we kindly request that you contact us at privacy@theglobalsaleshub.com.

We will authenticate your request by cross-referencing the information linked to your account, which includes your email address. Additionally, government-issued identification may be necessary.

14. Modifying Personal Data

We implement measures to ensure the accuracy and currency of the personal information we gather. Additionally, we provide you the chance to amend your information via your account profile settings. If you suspect that your information is erroneous or inaccurate, please inform us promptly. We will thoroughly investigate the issue and promptly rectify any inaccuracies, providing you with expedient options to amend or delete the information, unless it is necessary for us to retain such data for legitimate business or legal reasons. Prior to processing your request, we will require you to confirm your identity when amending your personal details. If you encounter any difficulties in removing your personal information, please reach out to GSH’s Customer Support. We will make diligent attempts to erase the information in accordance with relevant privacy regulations.

To review and modify your personal information, simply log in to the Site and navigate to your account profile page.

If you remove your User Generated Content (“UGC”), as defined in the GSH Terms of Service, from the Site, copies of your UGC may still be visible in cached and archived pages, or may have been duplicated or stored by other users of the Site. The appropriate acquisition and use of information presented on the Site, including User-Generated Content (UGC), is regulated by our Terms of Service.

15. Get in touch with us

If you wish to exercise any of your rights about your personal information, please contact us at privacy@theglobalsaleshub.com. Kindly provide all pertinent information to ensure accurate processing of your ticket. We will handle all requests in accordance with applicable local legislation and our established rules and protocols.

If you have any inquiries or remarks regarding this Policy, kindly send an email to our staff at privacy@theglobalsaleshub.com, and we will endeavour to respond within a fair period.